How Can We Help You?

Weekly Tips

How Can We Help You?


The Compact Team is celebrating National Customer Service Week 2022, as many filing companies likely are as well. This week’s tip is a quick rundown of tools the Compact has in place to assist filers on a pre-filing basis and across all product lines. Providing a high level of customer service is a critical priority for the Compact, because the 2020-2022 Strategic Plan states, “A critical objective is to be a responsible resource for providing excellent and accountable information and services to and on behalf of member states and those they serve.”


•  Pre-Filing Communication Process: The Compact has a formal process to receive and promptly respond to questions about Uniform Standards inquiries for planned filings. This is a great way to find out if a feature or form provision fits within the Uniform Standards or needs more work.

•  Search Feature: The Compact website provides a search feature via the magnifying glass found in the top right of each web page.

•  Frequently Asked Questions: The FAQ tool found on the home page is an important resource for anyone new on your team to use in learning the background of the Compact and key terminology.

•  Weekly Tip Archive: This and other tools found on the Insurer Resource web page are instructional for preparing and submitting a Compact filing.


If you have more questions after reviewing this information, make sure to review the Events page and sign up for one of the industry-focused (or open to all) webinars starting next week—another tool available for filers across all product lines and levels of experience.